CollIntel
Building Collections Infrastructure

COLLECTIONS INTELLIGENCE

Every lender rebuilds the same collections organization from scratch. CollIntel is the shared infrastructure that replaces it, unifying people, technology, and AI on one compliance-first platform. Built for fintechs and new-gen lenders first, scaling to NBFCs and banks.

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Multilingual
Pan-India coverage
Compliance-first
RBI & Fair Practice, built in
Modular
One service or all
Next-Generation RBI-Compliant Partner
Data Privacy & Secure Operations
Technology Built for Responsible Recoveries
Ethical & Auditable Communication
The Thesis

Every Lender Is Solving the Same Problem, Independently.

When a loan is disbursed, the hard part has only begun, yet almost every lender builds the entire collections machine itself: leadership, telecalling and field teams, legal, compliance, CRM, dialer, and analytics. None of it is their core business.

Food Delivery
Once rebuilt by every restaurant
→ now delivery apps
Payment Gateway
Once wired up by every merchant
→ now UPI & gateways
Credit Checks
Once assessed by every lender alone
→ now credit bureaus
₹
Collections
→ the next to evolve
As industries mature, non-core operations become shared infrastructure. Collections is next, and it begins with fintechs and new-gen lenders, who are still building their collections from scratch.
What We Do Today

The Engine Running Right Now

The infrastructure starts with operations. Today CollIntel already runs live collections, with experienced people, the right tools, and full transparency on every action. This is the human layer the platform is being built around.

✓
Experienced teamSeasoned agents and supervisors with deep, hands-on recovery experience.
✓
Sophisticated dialerManages load with structured calling and digital-outreach strategy.
✓
Multilingual callersPan-India allocation supported across languages.
✓
Rapid hiring pipelineQuality callers added fast, scaling to each client’s needs.
✓
Total transparencyEvery action on your portfolio is visible to your team, in real time.
✓
Continuous trainingRegular coaching on compliance, brand value and customer dignity.
Our Services

Take One Service, or the Whole Stack

Use CollIntel for reporting only, compliance only, the full collections engine, or everything end-to-end. Every service runs on one platform, so you’re never locked into all-or-nothing.

Voice & Dialer CollIntel CRM Field Collections Compliance & Risk Reporting & Visibility Contact Enrichment WhatsApp QA & Training Customer Support Analytics AI Scoring CI Engine AI Voice & Chatbot Legal Payments
Live now In beta / testing Coming next
Live now

Client Visibility & Reporting

Full transparency on every action we take: what we did, what worked, and what we stopped. DPD-bucket recovery tracking and agent reporting today, with live leadership dashboards as our CRM launches. No black boxes, ever.

Action-Level Transparency MIS Reporting Recovery Tracking Agent Performance Logs
Live now

Compliance & Risk Management

Every collection action is governed by RBI and Fair Practice Code guardrails. Audit trails, agent-level call scoring and risk flagging keep your portfolio compliant, with zero blind spots, deepening further as our CRM rolls out.

RBI Ready Audit Trails Risk Scoring Fair Practice Code
In beta

CI (CollIntel) Collections Engine

End-to-end collections execution led by experienced agents: behavioural segmentation, structured calling and digital outreach, and intelligent channel orchestration that keep every touchpoint compliant and documented.

Behavioural Segmentation Auto-Dialer Integration Channel Orchestration
In beta

Predictive Recovery Intelligence

Our CIS models are being validated on real-world data, learning to predict each account’s risk band and the best channel for recovery, to help teams prioritise and reduce cost-to-collect. Targeting 75%+ accuracy in phase one, improving as the model learns.

Risk-Band Prediction Portfolio Analytics Roll Rate Forecasting Data-Driven Prioritisation
Inside the CRM

Built for Collections, Not Adapted

A core part of the CollIntel platform, a purpose-built workspace with intelligent queues, dispositions, compliance and reporting in one place. Already live and serving clients.

crm.collintel.in/dashboard
CollIntel
Dashboard
My queue
Callbacks
PTP tracker
Good morning, Priya.
Here is what is on your plate today.
Calls today
43
RPC today
17
PTPs today
6
Top of queue
Highest-priority accounts surface first.
AM
Aarav Mehta
1003•••210 · ₹18,420 · 92 DPD
High DPD
SP
Sneha Patil
1004•••118 · ₹7,950 · 64 DPD
High DPD
RV
Rohit Verma
1004•••337 · ₹26,180 · 121 DPD
High DPD
crm.collintel.in/reports
CollIntel
Dashboard
Reports
Strategy
Users
Reports
Agency performance, measured by each lender’s rule.
Resolution
7.1%
Resolved
412
Collected
₹38.4L
Recovery, last 7 days (₹L)
MonTueWedThuFriSatSun02468
Recovery by region
ⓘ Demo data. Regional shading is illustrative.
Where We’re Headed

Our Build Roadmap

Where each part of CollIntel stands right now: live, in beta, in testing, or ahead. Honest about sequence, not promised dates.

Live
Live now

Human Collections Engine

Experienced agents, dialer, multilingual outreach and full client transparency, operational today.

Live
Live now

CollIntel CRM

Our own CRM, built and owned by CollIntel, customizable to each engagement, with 100% control and security.

In the market, CRM means sales. For us it means Collections Relationship Management, purpose-built, not repurposed.
Beta
In beta · validating on real data

CIS: CollIntel Score

AI risk-band and best-channel prediction, being validated on real-world data.

Build
In active build

Collections Operations as a Service

Not outsourcing, not a BPO, but the operating layer for collections. Lenders run their entire post-disbursement function on CollIntel’s platform, teams, and intelligence, and focus on lending.

Why CollIntel

The Edge That Sets Us Apart

Seasoned recovery operators, data systems built for accountability, and technology that answers to human judgment, a combination most collections setups can’t offer.

“AI without operational intelligence is just automation. Operational intelligence plus AI changes outcomes.”
✓
No Black-Box CollectionsEvery decision, from segmentation to channel to timing, is explainable and visible to your compliance and leadership teams.
✓
Partner AccountabilityWe own outcomes, not just reports. As your operating partner, we carry real accountability and share genuine skin in the game, never a vendor at arm’s length.
✓
Built for Regulated LendingCompliant, technology-driven collections aligned with RBI and Fair Practice Code, for fintechs, NBFCs, and banks.
✓
Experienced LeadershipRun by people who've actually worked in recovery, setting the standards and owning the outcomes.
◈
Intelligence that compounds, for you.Every engagement sharpens the shared playbooks, strategies, and models behind the platform, so the collections intelligence you tap into keeps getting stronger over time. We share the learnings, never the data. Your portfolio and customer information always stay yours.
From the Founder

I’ve built the same proven collections engine again and again.

Narendran Prabhakar, Founder & CEO of CollIntel
Narendran Prabhakar
Founder & CEO, CollIntel

Over two decades, I’ve built and run collections for banks, NBFCs, and fintechs: hiring the leaders, standing up tele-calling and field teams, wiring the dialers and CRMs, writing the SOPs, chasing compliance, rebuilding the dashboards from zero.

At one lender I built the function as the first hire and scaled it to 500 people. At the next, a 300-agent operation across the country. Different lenders, the same proven build, tuned to each portfolio.

One day it hit me: none of this is any lender’s core business. They exist to lend: to acquire, underwrite, disburse, and grow. Yet each one pours years and crores into rebuilding the very same collections function, in isolation, while the customer on the other end deserves to be treated with dignity either way.

CollIntel exists to end that duplication. Collections shouldn’t be something every lender rebuilds. It should be infrastructure they plug into, compliant, intelligent, and run by people who’ve actually done the work. That’s what we’re building. And we’re already live.

Narendran Prabhakar
Founder & CEO, CollIntel · Bengaluru
20+
Years in collections
100+
Collection partners governed
0→1
Collections built from scratch
Previously: HDFC · ICICI · Bajaj Finserv · Navi · MoneyTap · Niro
Connect on LinkedIn
Narendran Prabhakar, Founder & CEO of CollIntel
Who We Are

Collections Infrastructure, Built by People Who’ve Run Collections

CollIntel was founded on a simple belief: successful debt recovery needs the right balance of operational expertise, intelligent technology, regulatory discipline, and customer-centric engagement. Led by a founder with two decades in recovery operations, we pair hard-won domain experience with modern collections intelligence, helping lenders improve recoveries while protecting customer relationships and staying compliant.

Traditional collections is fragmented. Every lender rebuilds the same teams, tools, and playbooks in isolation. CollIntel unifies them into one operating platform: the shared infrastructure lenders plug into for compliant, intelligent, fully-visible collections, without building it themselves.

Experience-Governed Collections Intelligence

AI-driven orchestration powered by behavioural segmentation, adaptive workflows, and operational recovery intelligence.

Compliance-First Collections

Governance-led recovery frameworks designed for enterprise lenders, regulatory readiness, and operational auditability.

Full Client Visibility

Real-time recovery analytics, portfolio intelligence, and leadership dashboards built for complete operational visibility.

Technology Guided by Judgment

Omnichannel execution that pairs AI efficiency with experienced operational oversight, technology guided by judgment, not automation for its own sake.

Get In Touch

Ready to Move Forward?

Whether you want one module or your entire collections function on one platform, and whether you're a fintech, NBFC, or bank, let's talk.

📞
Phone
+91-9164111555
✉️
Email
info@collintel.in
🌏
Coverage
Pan-India
📍
Corporate Office
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